FAQ

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@bonhamstrap.com. 

If your return is accepted we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*Please note, we do not cover return shipping cost for any order. Returns are shipped at the expense of the customer.

You can always contact us for any return question at customercare@bonhamstrap.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@bonhamstrap.com. 

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply follow the tracking link in this email to view the up-to-date tracking. 

You can expect most orders to be delivered to your shipping address 15 to 20 business days after your order has been processed. Some items may also be shipped directly from a vendor, in which case processing may take additional time.

How to submit an order cancellation request?

If you want to cancel your order, please use your order email address to send an email to customercare@bonhamstrap.com stating "Request for order cancellation" in the subject line with your order number within 60 minutes after completing your order.

When will the funds be back in my account after I've cancelled an order?

When you place an order with Bonham Strap, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don't take the money however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.